Our cancellation and return policy allows you to cancel an order, seek a replacement or exchange for any
ordered product, or return the product and receive a full refund. Customers can request a replacement,
exchange, or return online using their account, email info@naturallypureltd.com, or call 01138334955.
How to cancel an order?
If you ordered online, you can cancel your order before it is shipped. If the order has been paid, you will
receive a refund for the whole amount. You may cancel your order even if the item has already been
shipped but has not yet been delivered. Once the original product is returned by the courier, your refund
will be handled. Requests for cancellation of the goods can be initiated on your order or the order in total
via email to info@naturallypureltd.com, or by contacting customer services at 01138334955.
How long do order cancellations take?
If you request to cancel your order, we must ensure that the shortest possible period of cancellation and
reimbursement is set. You receive regular updates. If you have not received your order but we
understand that you merely declined delivery, we will process your refund as soon as we return our
delivery, assuming you have already accepted the products. If you have received the items, please return
them to us at the return address mentioned below, and we will process your refund as soon as we
receive the cancelled items.